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Privacy & Policy

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Privacy Policy

This Privacy Policy outlines in detail how ChatBrainy LLC (“we,” “us,” or “our”) collects, processes, uses, and discloses personal information when individuals interact with our website, services, or related platforms (“Services”). The term “you” or “your” refers to any individual accessing or using our Services, including but not limited to customers, visitors, or other users.

We are committed to safeguarding your personal information and ensuring transparency regarding our data practices. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with the terms described herein, please discontinue your use of the Services.

Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other operational factors. Updated versions of this Privacy Policy will be posted on our website with a revised “Effective Date” at the top. Where required by applicable law, we will provide notice of significant changes and, if necessary, obtain your consent. Continued use of our Services following the publication of any changes constitutes acceptance of those changes.

Information We Collect

We collect personal information through various means to provide, improve, and tailor our Services to your needs. The types and categories of personal information we collect depend on how you interact with our Services.

Information You Provide Directly

When you interact with us directly, such as creating an account, making a purchase, or contacting customer support, you may provide the following personal information:

  • Contact Information: Name, email address, phone number, and physical address.

  • Account Information: Username, password, security questions, and related credentials.

  • Order and Billing Details: Payment information (e.g., billing address, shipping address, transaction details).

  • Support and Feedback: Information submitted via inquiries, reviews, or other forms of communication.

You may choose not to provide certain information; however, doing so may limit your ability to access specific features or Services.

Automatically Collected Information

We automatically collect certain information about your interaction with our Services through cookies, tracking pixels, and related technologies. This data may include:

  • Device Information: Browser type, operating system, and device type.

  • Usage Information: Pages visited, links clicked, search queries, and session duration.

  • Network Information: IP address, internet service provider, and general geolocation.

Information From Third Parties

We may receive additional information about you from trusted third parties, including:

  • Service Providers: Payment processors, shipping companies, or customer support platforms.

  • Marketing Partners: Platforms that provide insights into your preferences and interests.

  • Analytics Providers: Tools that help us analyze user behavior on our website.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Information

The information we collect is used for a variety of purposes, including but not limited to:

Providing and Improving Services

We use your information to process transactions, deliver products or services, and ensure a seamless user experience. For example:

  • Creating and managing your account.

  • Processing and fulfilling your orders, including arranging shipping and returns.

  • Sending order confirmations, invoices, and account-related notifications.

Marketing and Advertising

Your information helps us tailor our marketing efforts and promotional activities. This includes:

  • Sending newsletters, promotional emails, or offers that may interest you.

  • Displaying targeted advertisements based on your preferences and browsing activity.

  • Conducting surveys and collecting feedback to enhance our Services.

Security and Fraud Prevention

We utilize your information to maintain the security of our platform and prevent fraudulent or unauthorized activity, including:

  • Monitoring for suspicious transactions or activity.

  • Verifying user identity during account creation or transactions.

  • Implementing safeguards to protect against data breaches or misuse.

Communication and Support

We may use your personal information to provide customer service, respond to inquiries, and resolve disputes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, track user behavior, and improve the overall experience. Cookies may also be used for analytics and targeted advertising. You can manage your cookie preferences through your browser settings; however, disabling cookies may impact the functionality of our website.

Sharing Your Information

We may share your personal information with the following entities:

  • Vendors and Service Providers: Payment processors, shipping companies, IT support, and analytics providers who assist us in operating our business.

  • Business and Marketing Partners: Entities that help us tailor and deliver advertisements or promotional materials.

  • Affiliates: Other companies within our corporate structure.

  • Legal and Regulatory Authorities: As required by law or to enforce our legal rights.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request details about the personal information we hold.

  • Right to Correct: Update or correct inaccurate information.

  • Right to Delete: Request deletion of your personal information.

  • Right to Opt-Out: Limit the sharing or sale of your personal information for targeted advertising.

  • Right to Portability: Receive a copy of your data in a usable format.

  • Right to Withdraw Consent: Revoke any previously provided consent for data processing.

You can exercise these rights by contacting us at the information provided below.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect or process personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your information. Despite these measures, no system can guarantee absolute security. We advise against sharing sensitive information through unsecure channels.

International Data Transfers

Your information may be transferred, stored, and processed outside your country of residence, including in the United States. Such transfers are conducted in compliance with applicable data protection laws.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: support@chatbrainy.com
 

 

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